FREE Shipping for ALL domestic orders and FREE Shipping Worldwide on ALL products for orders over 400€. It is our way of saying thank you for your business. We ship out with carrier 2 Day for Domestic and Priority International to anywhere in the world. Each item is insured and once your order is processed you are provided with a tracking number. All orders are shipped out of our office twice a week.
- We make ALL packages signature required due to the value of the items we sell.
- Our Carrier is unable ship to a P.O. Box. We must have a physical address for all Internationals Order.
- We do not ship out on weekends or Italy National Holidays.
- If you have a special shipping request, please do not hesitate to ask.
INTERNATIONAL SHIPPING: Please note that a large part of our business is international. To accommodate our customers, we do everything we can to expedite your shipment through customs and reduce the chance of any import fees being incurred. Depending on your country’s policies you may incur shipping delays and/or import duties/fees. This is not regulated by us and we are not responsible for any additional import fees that are applied by your country. Please do your research with your country’s import policies to see if this even applies to you.
Our Priority International shipments take 7-10 business days, sometimes longer depending on your location.
If for any reason you are not completely satisfied, ordered the wrong item or just do not want what you ordered we will happily take the item back within 30 days of you receiving your order. A small restocking fee will be applied for any items returned or exchanged (€25 for Domestic Orders, €50 for International Orders). Within 3 business days of receiving your returned order you will either be issued a refund to your original method of payment or given a store credit, it is your choice. Our goal is to make you happy!
Criteria for a return:
- Item must be unused and unworn;
- We do not offer returns on frames that have had custom or prescription lenses attempted to be installed by another optician;
- We do not offer returns on Limited Edition Frames, Sale Frames or Discontinued Frames.
Steps to make a return:
- Please contact us or email us for a Return Authorization Number;
- All contents must be returned and in the condition we shipped it to you (i.e. frame, case, cloth, certificate, etc.):
- Buyer is responsible for insured return shipping to the address provided. Please Note: We are not responsible for lost or stolen packages being returned to us. We do not recommend using any standard mail to send your item back, as they are unreliable.
- INTERNATIONAL RETURNS: For ALL international returns, you must state on the shipping label contents, declaration page, country of origin and/or custom’s form: “Returned Goods” with only a €1 value. Please Note: Failure to do this may result in additional return fees.
ONLINE ORDERING AVAILABILITY
Please know that we are just as eager to fulfill your order as you are to receive it. Even though we have the image of the frame available to purchase on our website does not necessarily mean we have the frame in stock and ready to ship. If a frame should need to be special ordered it can take from 3 days to 4 weeks for our stock to receive, depending on the availability of the item and the designer. In some instances newly released, back ordered or special/limited edition frames can take up to 4-6 weeks, sometimes longer depending on their current demand.
We always encourage everyone to contact us first to check frame availability prior to ordering if you need your new glasses by a particular date. We are here to answer any questions you have by contact form or by email at every waking hour.